Anyone can simply create an account using their email address and mobile number. It is freely available for everyone around the world. See Create and Reply to Facebook Messages to learn how to help Customers on Facebook Messenger.Facebook is one of the leading social media networks. Likewise, if your Customer's Facebook information is added to their Customer Detail information, you can contact them directly through their account. Once connected, Customers who use the Send Message option (through Facebook Messenger) on your company's Facebook page can contact you. Agents assigned to the Inbox used for Facebook will receive new Facebook messaging requests whenever they're available in the messaging Channel. Facebook Messenger is now added to your messaging Channel.Add an exception if you have other Facebook accounts you want to link to a different Inbox. Select the primary Inbox you want Facebook Messenger messages to go to.Next, go to the Entry Points settings page to link Facebook to an Inbox. At this point, the Facebook account is added as a new Entry Point.Select the Facebook page you want to set up the Entry Point for, then click Connect. You’ll be redirected to Gladly, where you’ll see a dropdown list of the Facebook pages you have Administrative privileges for.Please contact Gladly Support and provide this error. 'Can't Load URL' error – This error means that your company's login domain must be allowed.If it isn’t the right profile – Click the arrow at the top right corner and click Switch User so you can log in using another email or password.A window will pop up, asking you to confirm the Facebook Profile you want to continue.Click Manage Facebook Pages to add a new account.Added On – Date and time the account was added in Gladly.Added By – Name of the person who added the account in Gladly.Facebook Page ID – The Facebook Page ID associated with the account.Page Name – Name of the Facebook account.The Facebook Pages page also includes the following details:.The Facebook Pages page will show you a list of Facebook Pages configured to be used in Gladly. Under the Channels category, click Facebook Pages.Click the m enu icon on the top left corner of the screen.If you're using popup blockers, turn it off temporarily to allow the Facebook login modal to appear. Use Exceptions to link an Entry Point to a different Inbox if you don't want to use the Channel's primary Inbox. Email – Once an email address is added, it's ready to receive inbound emails in the email Channels' primary Inbox as long as email forwarding is activated.Social Channels – Upon adding a social Channel Entry Point (e.g., Twitter, Instagram, or WhatsApp), messages automatically route to the social Channel's primary Inbox.Chats are routed to the chat Channel's primary Inbox. Chat (Sidekick) – Upon configuring Sidekick, it's available to receive incoming chat requests as soon as it's embedded on your website.Voice/SMS – Phone numbers can be purchased and held onto until you're ready to complete the setup by connecting them as Entry Points.For example, upon adding Instagram Messaging as an Entry Point, direct messages from your Instagram account will automatically create a Conversation in Instagram Channel's primary Inbox. Upon adding a new Entry Point, incoming requests from that Entry Point automatically route to the corresponding Channel's primary Inbox.
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